Help Desk

[Hinna]

Salaam all,

I had an interview with Nestle yesterday..and if I make it to the second interview, I will be having an interview in French--probably running through some help desk scenarios. So I was wondering what sorts of things do help desk personnel come across if they are providing first level support on MS Office applications as well as proprietary software?

[Furqan]

Hinna congragulations on getting to 2nd interview stage, inshaAllah ull get the job!

There could be alot of different questions! I remember alot of my first help desk level questions were very simple and dumb.


My computer isnt turning on what should i do?
My computer keeps freezing!
My printer wont print!
I cannot log into my account, i dont have access to this!
My internet is not working! etc.. etc...

I am sure alot of people would know how to use MS OFFICE applets, so i
doubt ull get people asking you how to asign macros etc.. its mostly going to be technical etc... But again that depends on what applets and O/S ur going to be supporting for Nestle.

[Hinna]

Thanks

Apparently for the most part it is MS Office...I'm not sure if they'll be questions on Macros..

I guess the tough part is working in french. They're going to test my proficiency and see if its at the level that they require

[Furqan]

If you were a french speaking canadian and had good knowledge of computers, and some qualifications, then you can get a VERY well paid job up here. Alot of jobs these days posted on canadian websites are mostly for bilingual positions. Well anywayz, i hope you know your french well enough so you can do your job!


Good Luck!